Trust & Safety
Your safety is our priority. We've built layers of protection into every booking.
Verified Listings
Every property and car is verified by our team before going live. We check ownership, photos, and amenities.
Secure Payments
Payments are held securely until check-in. M-Pesa, card, and bank transfers are processed through trusted providers.
Identity Verification
Hosts and agents verify their identity with national ID. Guests verify before booking to build trust.
Reviews & Ratings
Real reviews from real guests help you make informed decisions. We monitor and remove fake reviews.
How We Verify Listings
Property ownership: Hosts upload title deed or lease agreement
Photo verification: Images must match the actual property
Amenity checks: Listed amenities are confirmed on-site
Car inspections: Fleets undergo mechanical and safety checks
Payment Protection
When you book, your payment is held securely until check-in. This ensures the host delivers as promised before funds are released.
- Funds held in escrow until check-in
- Automatic refund if host cancels
- Dispute support if property doesn't match listing
24/7 Support
Our support team is available daily from 8am to 8pm EAT. For emergencies, we have priority response channels.
Report a Concern
If you encounter a suspicious listing, fraudulent activity, or safety concern, please report it immediately.
Open a dispute →