Privacy Policy

KaribuBNB is an online marketplace that connects guests with hosts offering accommodation, vacation rentals, apartments, hotels, villas, cottages, lodges, guest houses, and other travel-related services throughout Kenya and, in the future, other countries.

A. Personal Information

When creating an account or making a booking, we may collect:

• Full name
• Email address
• Mobile phone number
• Postal address
• Nationality
• Date of birth
• Government-issued identification (where required)
• Profile photo
• Emergency contact information

B. Booking Information

We collect:

• Check-in and check-out dates
• Number of guests
• Booking history
• Special requests
• Communication with hosts
• Reviews and ratings

C. Payment Information

Payments are processed securely through trusted third-party payment providers.

Depending on your country, payment methods may include:

• M-Pesa
• Debit Cards
• Credit Cards
• Mobile Money
• Bank Transfers
• Other locally supported payment methods

KaribuBNB does not store complete payment card numbers.

D. Host Information

Hosts may provide:

• Property details
• Property photographs
• Pricing
• Availability calendar
• Business registration information (where applicable)
• Bank or mobile money payout details
• Tax information

E. Device Information

We automatically collect:

• IP address
• Device type
• Operating system
• Browser information
• App version
• Language preferences
• Device identifiers

F. Location Information

With your permission, we may collect your device's location to:

• Show nearby properties
• Improve search results
• Provide location-based recommendations
• Prevent fraud

You may disable location services at any time.

We use your information to:

• Create and manage your account
• Process reservations
• Process payments and refunds
• Verify identities
• Prevent fraud
• Improve customer service
• Send booking confirmations
• Provide customer support
• Personalize your experience
• Recommend listings
• Improve our platform
• Comply with legal obligations
• Resolve disputes
• Enforce our Terms of Service

We may send:

• Booking confirmations
• Reservation reminders
• Security alerts
• Transaction receipts
• Customer service communications
• Promotional offers (you may opt out at any time)

We use cookies to:

• Keep you signed in
• Remember your preferences
• Improve website performance
• Measure website traffic
• Prevent fraud
• Personalize content

You may disable cookies through your browser, although some features may not function properly.

Hosts

When you make a reservation, hosts receive information necessary to provide accommodation, including:

• Name
• Contact details
• Booking dates
• Number of guests
• Special requests

Guests

Hosts may receive guest reviews and profile information.

Payment Providers

To securely process transactions.

Service Providers

Including:

• Cloud hosting
• Email providers
• Customer support tools
• Analytics providers
• Identity verification services

Legal Authorities

We may disclose information if required by law or to protect our rights, users, or the public.

KaribuBNB does not sell your personal information to advertisers or third parties.

We implement appropriate technical and organizational security measures, including:

• SSL encryption
• Secure servers
• Access controls
• Password encryption
• Fraud detection systems
• Continuous monitoring

While we strive to protect your information, no internet transmission or electronic storage system is completely secure.

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

When no longer required, your information will be securely deleted or anonymized.

Depending on applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account
• Request a copy of your information
• Restrict certain processing
• Withdraw consent
• Object to direct marketing
• Request data portability

Requests may be submitted using the contact details below.

KaribuBNB is not intended for individuals under the age of 18.

We do not knowingly collect information from children.

If we become aware that we have collected such information, we will delete it promptly.

Your information may be processed or stored outside your country of residence.

Where required, we implement appropriate safeguards to protect transferred data.

Hosts are responsible for protecting any personal information received through KaribuBNB and may only use it for purposes related to the reservation.

Our platform may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with the revised effective date.

Continued use of KaribuBNB constitutes acceptance of any updates.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Kenya. Where applicable, we also strive to comply with internationally recognized privacy standards for users from other jurisdictions.

By using KaribuBNB, you acknowledge that you have read, understood, and agreed to this Privacy Policy.